Oye24’s CANCELLATION AND REFUND POLICY
Reference to “We” in this cancellation and refund policy refers to Oye24
Reference to “you” in this cancellation and refund policy refers to the users of Oye24.
Reference to “Third Party” refers to any person or entity other than you or us.
(a) As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same.
(b) However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
(c) We reserve the sole right to cancel your order in the following circumstances:
(i) In the event of the designated address following outside the delivery zone offered by us;
(ii) Failure to contact you by phone or email at the time of confirming the order booking;
(iii) Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery.
(iv) Failure due to reasons beyond our control or attributable to the Vendor.
(v) If you are denying payment. (COD)
(vi) If you are not picking call/phone switched off.
(vii) If extra modifications done by you. In this case the order is cancelled and a new order is placed.
(viii) If your behaviour is concerning the security of the delivery executive.
(ix) If one time password to redeem the wallet amount is not available at your end.
1. On order cancellation from customers end, due to food wastage following actions will be taken on customer's account:
(a) On first order cancellation, the customer will come in temporary lock hence, COD option will be removed from the next order. One can place order only from online payment. Once you will place next order with the online payment, COD option will be available again for future.
(b) On the consecutive second-order cancellation, the customer is still in temporary lock & the value of order amount will be deducted from the wallet. If wallet amount is zero than wallet will become negative.
(c) On the consecutive third-order cancellation, again the value of order amount will be deducted by backend from the wallet and one will be in permanent locked.If wallet amount is zero than wallet will become negative Then one will not be able to use COD option in future. Orders will be placed only from online payment.
(d) On order cancellation (If reward points used in the order) due to any reason at customer's premises no cashback will be credited. If customer received cashback in cancelled order, the company has right to deduct that amount from customer's wallet.
2. We will not entertain any dispute older than 3 months from the present date. No refund, cashback or resolution will be provided in this case.
(a) If customer has placed the order with reward wallet points and order is cancelled by customer fault/issue then used reward wallet points will be deducted and no refund will be provided in future.
(b) Please check your order completely before accepting. No refunds shall be made once the delivery executive has left your premises.
(c) You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Services and only in the event of any of the following circumstances:
(i) Your order packaging has been tampered or damaged at the time of delivery; Refund is only valid when the order is cancelled by you.
(ii) Us cancelling your order due to your delivery location falling outside our designated delivery zones.
(iii) You cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
(d) Our decision on refunds shall be at our sole discretion and shall be final and binding.
(e) Refunds for cancelled orders are done through an instant credit to Oye24 Wallet. Oye24 Wallet can be used to pay for your next order.
(f) In case of payment at the time of delivery, you can cancel
(i) Orders where the packaging has been tampered or damaged by us.
(ii) Wrong order being delivered.
(iii) Items missing from your order at the time of delivery.
The above mentioned points will not be valid once delivery executive has left your premises. Please check your order completely before accepting
Blocking and Blacklisting
You shall be restricted to use our services in one or more of the following cases.
a) Misbehaviour (Like abusing, threatening or using slang language etc.)
b) Denying payment at the time of delivery (COD Method)
c) Misguiding our delivery executive about order, address, location or payment.
d) Cancellation without justified reason
e) Asking delivery executive to bring any illicit items along with the order.